Responsible Gaming at we9999 – Play Safe, Play Smart

Gambling at we9999 is an entertainment product. The cricket betting, live casino, and slots on offer are designed to be fun — the same way watching a PSL match in Karachi or Lahore is fun. The key word there is "fun." The moment gambling at we9999 shifts from being something you enjoy to something you feel compelled to do, or something that creates stress about money, or something you're hiding from family — that's when it becomes a problem.

we9999 is built for Pakistani players who want to place a bet on a cricket match or spin a slot game for entertainment with a PKR budget they've decided on in advance. The platform is not intended to be a way to make a living, recover past losses, or escape from other problems. If you find yourself thinking about we9999 in any of those ways, the responsible gaming tools described on this page are available to you right now, in your account settings.

Pakistani households in cities like Rawalpindi, Faisalabad, and Islamabad face real financial pressures. we9999 takes the position that gambling is only appropriate when a player is using genuinely disposable income — money they can afford to lose without affecting their household budget, bills, or obligations. If the money you're depositing to we9999 is money you need for something else, please do not deposit it. Use the deposit limit tools instead to set an affordable cap.

we9999 applies a strict minimum age of 18 years for all registered players. This is non-negotiable and applies to every player regardless of their location within Pakistan. Age is verified at registration via date of birth entry, and is additionally verified through KYC (Know Your Customer) identity document checks at the point of first withdrawal.

If you are a parent, guardian, or older family member sharing a device with younger people in your household — whether in Lahore, Karachi, or anywhere else — please take steps to ensure that minors cannot access your we9999 account. We recommend:

• Logging out of your we9999 account when not in use;
• Using a device screen lock or PIN that younger household members do not know;
• Not saving your we9999 login credentials in your device's browser where others could access them;
• Speaking to younger family members about responsible gambling and the 18+ age requirement.

If you become aware that a minor has accessed or registered an account at we9999, please contact us immediately at [email protected]. The account will be closed immediately and any funds returned.

Deposit limits and loss limits are the most practical day-to-day responsible gaming tools for we9999 players. They work as follows:

Deposit Limits: You set a maximum PKR amount you are willing to deposit into your we9999 account in a given period — daily, weekly, or monthly. Once the limit is reached, no further deposits are accepted until the period resets. If you want to decrease your deposit limit, the change is instant. If you want to increase a deposit limit, a mandatory cooling-off period applies before the increase takes effect — this is deliberate, to give you time to reconsider.

Loss Limits: You set a maximum PKR amount you are willing to lose in a given period. When your cumulative losses within that period reach the limit, your account is automatically suspended from further betting and wagering until the period ends. This is a particularly useful tool if you find yourself chasing losses — a common and dangerous gambling behaviour pattern.

Both tools are accessible from the account settings section of your we9999 profile without needing to contact customer support.

Self-exclusion periods available at we9999 are: 6 months, 1 year, 3 years, and permanent. Permanent self-exclusion cannot be reversed. For time-limited exclusions, reinstatement of account access is only possible after the full exclusion period has elapsed, and is subject to a mandatory review process.

To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion on the we9999 platform. If you are unable to access your account settings, contact [email protected] and request self-exclusion directly. All self-exclusion requests received via email will be actioned within 24 hours.

we9999 strongly recommends that players who activate self-exclusion also consider reaching out to a gambling support service. Excluding from one platform is an important step, but professional support can provide longer-term strategies for managing gambling behaviour.

The following questions are a starting point for honest self-assessment. If you answer "yes" to several of them, it may be worth taking a break from we9999 and speaking to someone you trust:

we9999 acknowledges that professional support resources specifically for gambling harm are limited in Pakistan compared to some other countries. We encourage players who are concerned about their gambling to take the following steps:

• Speak honestly with a trusted family member, close friend, or religious leader about your concerns;
• Contact a general mental health helpline or counselling service in your city — Karachi, Lahore, Islamabad, and other major Pakistani cities have mental health services that can help;
• Use we9999's self-exclusion tool immediately while you seek support — removing access to the platform is an important first step;
• Speak to your bank or mobile wallet provider (JazzCash, Easypaisa) about blocking transactions to gambling platforms if additional barriers would be helpful.

we9999 does not profit from players who are gambling beyond their means. If our monitoring systems flag unusual betting patterns on a Pakistani player's account — such as rapidly escalating deposit amounts or evidence of chasing losses — we9999 may proactively contact that player about available responsible gaming tools.

Responsible gaming is incorporated into the we9999 Terms & Conditions. Key provisions include the 18+ age requirement, the prohibition on creating duplicate accounts to circumvent self-exclusion, the requirement for players to verify that gambling is legal in their jurisdiction, and the availability of the tools described on this page. Players are encouraged to read the full Terms & Conditions in conjunction with this page.

For information about how we9999 handles the personal data associated with responsible gaming activities — including self-exclusion records and responsible gaming tool usage logs — please refer to our Privacy Policy.